Call Forwarding on Nortel and Avaya Phones
Setting up a Forward
NOTES:
- The Nortel or Avaya brand is displayed at the top of the phone. The phones are silver in color.
- If you see the Avaya brand but your phone is all black in color and your phone is part of an ACD system (e.g., a call center), you cannot forward calls to another number.
- If you do not see the Avaya or Nortel brand, use the Analog phone instructions.
- If you are unsure or have questions, contact the IT Assistance Center.
These steps must be completed directly from your office phone:
- With the phone handset down on the phone, press the button next to Forward.
- Depending on where you are forwarding to, follow these steps:
- For San Marcos numbers, dial 9 512 ### ####, and press Forward again.
- For all other numbers, dial 9 1 ### ### #### and press Forward again.
- From another line, call your office line to make sure the forward is working.
Alternate Ways to Manage Phone Calls While Away from Campus
- Monitor voicemail messages received via email and return people's calls.
- Record a voicemail greeting and provide either an alternate phone number OR email address where you can be reached.