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How to Reset Your NetID Password to Access Microsoft Office 365

  1. Go to the Texas State homepage.
  2. Under More Tools, click Online Toolkit.
    TIP: Using a mobile device, tap Menu to display More Tools.
    online toolkit screenshot
  3. Click Forgot Password?
    online toolkit screenshot
  4. Select an Identifier Type (NetID/TxStateID or SSN/ITIN).
    EXAMPLE: NetID (e.g., zzz99), Texas State ID(e.g., A12345678), SSN, or ITIN.
    online toolkit screenshot
  5. Enter your identifier and date of birth in the appropriate boxes.
    online toolkit screenshot
  6. Enter the code shown in the image on the screen.
  7. Click Next.
    online toolkit screenshot
  8. Enter your last name, your social security number, and your personal email address.
  9. Click Validate.
    NOTE: The system will send a one-time-use link to your personal email address
    CAUTION: Depending on your personal email service, this email may take several minutes to reach your inbox. If you don"t see it within 15 minutes, look in your junk or spam folder.
    online toolkit screenshot
  10. Read the email and click the link contained in the email.
    email screenshot
  11. Enter your date of birth.
  12.  Click Validate.
    online toolkit screenshot
  13.  Check the "I agree to comply with the information security, appropriate use, and other policies of Texas State University" checkbox.
  14.  Enter and re-enter your new NetID password.
  15.  Click Submit.
    online toolkit screenshot

    Congratulations! You have successfully changed your NetID password!