Computer Re-Image Services Support

About Computer Re-Image Services

Visit the Computer Re-Image Services page for more information about this service. 

Get Started

Computer re-image services are available on TXST computers only.

  1. Complete the ITAC Computing Hardware Repair Request.
  2. Email the work order form to if you would like to request that the equipment be picked up and delivered back to the department (deliver fees are outlined in the work order form).


Print the work order form and bring it to an ITAC Service Center in San Marcos or Round Rock along with the computer that you would like to re-image.


The Re-image Process

  1. Hard drive is erased.
  2. Licensed operating system is installed.
  3. Standard software image is installed.

Re-Imaging old computer when ITAC sets up a new computer

The IT Assistance Center can re-image your old computer when you get a new computer. The older computer must meet minimum hardware configurations.

We highly recommend re-imaging an old computer prior to deploying it to a new user.

You can use the ITAC Computing Hardware Repair Request form to have ITAC pick up, re-image, and deliver your old computer (pick up, delivery, and re-image fees apply) or you can contact the ITAC Service Desk to have the computer reimaged remotely through Software Center at no charge.

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Need help? Contact us.