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Canvas Frequently Asked Questions

Project and Timeline FAQs

When is Canvas available?

Canvas is now available. Get started using this amazing new learning management system today!

When is TRACS (Sakai) going away?

Spring 2020 – Voluntary faculty migration of courses from TRACS to Canvas; New faculty teach with Canvas

Fall 2020 –  Last semester a course can be taught using TRACS.

January 2021 – All courses taught in Canvas. TRACS goes into a read-only state. Faculty can log in and continue to access content and data but not develop or publish new courses or sites.

January 2023 – TRACS will move into an archival state. Faculty cannot access content any longer; data will only be available per statutory data retention policies.

How will students know if their class materials are in TRACS or Canvas?

Starting Spring 2020 and through the eventual sunsetting of TRACS we realize there may be confusion for students who are not sure which tool faculty are using for their classes. We are developing a custom tool where students, faculty, and staff will be able to log in and see their courses, as well as whether the courses are in TRACS or Canvas. This will help to mitigate confusion for all Canvas and TRACS users.

What is the plan for TRACS project sites?

We understand that TRACS project sites are extensively used throughout the university community. Canvas will offer a project site option. Texas State also currently offers tools available to manage projects, collaborate with others, and store files (such as Planner, SharePoint, OneDrive, Teams, and Department Share Drives). Faculty, staff, and students are welcome to use the tool most comfortable to them to accomplish their goals.

Specific to Canvas project sites, Faculty, Staff, and Students can create Project Courses in Canvas now. Learn how to create a Canvas Project Course.

How was the decision made for choosing Canvas?

This decision is the culmination of more than two years of research by staff in the Division of Information Technology and the Office of Distance and Extended Learning in Academic Affairs. Hundreds of students, faculty, and staff members tested the systems and provided feedback. The information from these efforts was combined into a report and presented to the Learning Management System Advisory Committee on May 15, 2019. The committee unanimously recommended Canvas as Texas State’s new learning management system. 

To learn more about how the decision was made, visit the pages linked below:

Announcement about the Canvas selection from the Provost and Vice President for Information Technology

LMS Project Archive pages show the activities involved in the search for Canvas and leading up to the selection of the new LMS.

Canvas Use FAQs

How do I get my course and project materials from TRACS into Canvas?

First, create an Academic Course or Project Course in Canvas. Then, you'll see an option to use the Migration Assistant to move your materials from a specific TRACs site to your course in Canvas.

If you already created a course and want to move data from TRACS after the face, go to Account, and click Content Migrations.

What should I expect my workload to be when I migrate content from TRACS to Canvas?

The Migration Assistant is a very helpful tool that will move your data from TRACS to Canvas. See the specifics for TRACS tools on what to expect when moving your content.

TRACS and Canvas are very different systems. Depending on the complexity of your site, you may need to do some content re-organization. This is a good opportunity to re-evaluate your site structures.

How can faculty, staff, and students get Canvas training?

See this page for all of the current training opportunities offered by the IT Assistance Center and by Canvas.

How do I adjust my Canvas notifications as an instructor?

Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your instructor notifications. Also, please advise students to adjust notifications to be certain they are receiving your important course message.

How do I adjust my Canvas notifications as a student?

Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your student notifications.

Which web browsers does Canvas support?

See this list of web browsers currently supported by Canvas. On TXST computers, the default version of Firefox is not supported. When in Canvas, if you get a message about the browser not being supported, please switch to another browser (i.e., Google Chrome).

I'm seeing issues when using Safari and Firefox. Which web browser should I use?

If you are using a TXST Windows or Mac computer, the version of Firefox (ESR) is not compatible with Canvas. Also, if you are on a Mac computer in Safari, the Migration Assistant does not perform well.

The most stable web browser we have experienced with using Canvas so far is Google Chrome.


What accessibility tools does Canvas provide for people with disabilities?

Accessibility for all is a priority at TXST. See what Canvas offers in terms of helping all humans to successfully use their tool.

Where can faculty find student photos?

Currently, faculty can find student photos in the Class Rosters app. We are evaluating whether it's possible to add student photos to Canvas.

Where do faculty view details on a student dropping a course?

Currently, faculty can find specific details related to students dropping their courses in the Class Rosters app. We are evaluating whether it's possible to add this feature in Canvas.

I created a Project Course, and added external people to the course;  however, they have not received the email invitation to join my course. What's happening?

Before external people can join your Project Course, you must first publish the course. Once it's published, Canvas will send the email to invite external guest users to join.

How do I get Canvas help?

ITAC and Canvas have partnered to bring the highest quality support to the Texas State community - 24/7/365. Contact a canvas expert.

Also see the Learn section of our Canvas Support page to read documentation, watch videos, download PDF guides, and ask Canvas experts via the Canvas Community.