Canvas Frequently Asked Questions
- How do I get my course and project materials from TRACS into Canvas?
- What should I expect my workload to be when I migrate content from TRACS to Canvas?
- How can faculty get Canvas training?
- How do I adjust my Canvas notification as an instructor?
- How do I adjust my Canvas notifications as a student?
- Which web browsers does Canvas support?
- I'm seeing issues when using Safari and Firefox. Which web browser should I use?
- What accessibility tools does Canvas provide for users with disabilities?
- Where can faculty find student photos?
- Where do faculty view details on a student dropping a course?
- I created a Project Course, and added external people to the course; however, they have not received the email invitation to join my course. What's happening?
- How do I get Canvas help?
Canvas is now available. Get started using this amazing new learning management system today!
Spring 2020 – Voluntary faculty migration of courses from TRACS to Canvas; New faculty teach with Canvas
Fall 2020 – Last semester a course can be taught using TRACS.
January 2021 – All courses taught in Canvas. TRACS goes into a read-only state. Faculty can log in and continue to access content and data but not develop or publish new courses or sites.
January 2023 – TRACS will move into an archival state. Faculty cannot access content any longer; data will only be available per statutory data retention policies.
Starting Spring 2020 and through the eventual sunsetting of TRACS we realize there may be confusion for students who are not sure which tool faculty are using for their classes. We are developing a custom tool where students, faculty, and staff will be able to log in and see their courses, as well as whether the courses are in TRACS or Canvas. This will help to mitigate confusion for all Canvas and TRACS users.
We understand that TRACS project sites are extensively used throughout the university community. Canvas will offer a project site option. Texas State also currently offers tools available to manage projects, collaborate with others, and store files (such as Planner, SharePoint, OneDrive, Teams, and Department Share Drives). Faculty, staff, and students are welcome to use the tool most comfortable to them to accomplish their goals.
Specific to Canvas project sites, Faculty, Staff, and Students can create Project Courses in Canvas now. Learn how to create a Canvas Project Course.
This decision is the culmination of more than two years of research by staff in the Division of Information Technology and the Office of Distance and Extended Learning in Academic Affairs. Hundreds of students, faculty, and staff members tested the systems and provided feedback. The information from these efforts was combined into a report and presented to the Learning Management System Advisory Committee on May 15, 2019. The committee unanimously recommended Canvas as Texas State’s new learning management system.
To learn more about how the decision was made, visit the pages linked below:
Announcement about the Canvas selection from the Provost and Vice President for Information Technology
LMS Project Archive pages show the activities involved in the search for Canvas and leading up to the selection of the new LMS.
If you already created a course and want to move data from TRACS after the face, go to Account, and click Content Migrations.
The Migration Assistant is a very helpful tool that will move your data from TRACS to Canvas. See the specifics for TRACS tools on what to expect when moving your content.
TRACS and Canvas are very different systems. Depending on the complexity of your site, you may need to do some content re-organization. This is a good opportunity to re-evaluate your site structures.
Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your instructor notifications. Also, please advise students to adjust notifications to be certain they are receiving your important course message.
Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your student notifications.
See this list of web browsers currently supported by Canvas. On TXST computers, the default version of Firefox is not supported. When in Canvas, if you get a message about the browser not being supported, please switch to another browser (i.e., Google Chrome).
If you are using a TXST Windows or Mac computer, the version of Firefox (ESR) is not compatible with Canvas. Also, if you are on a Mac computer in Safari, the Migration Assistant does not perform well.
The most stable web browser we have experienced with using Canvas so far is Google Chrome.
Accessibility for all is a priority at TXST. See what Canvas offers in terms of helping all humans to successfully use their tool.
Currently, faculty can find student photos in the Class Rosters app. We are evaluating whether it's possible to add student photos to Canvas.
Currently, faculty can find specific details related to students dropping their courses in the Class Rosters app. We are evaluating whether it's possible to add this feature in Canvas.
Before external people can join your Project Course, you must first publish the course. Once it's published, Canvas will send the email to invite external guest users to join.
ITAC and Canvas have partnered to bring the highest quality support to the Texas State community - 24/7/365. Contact a canvas expert.
Also see the Learn section of our Canvas Support page to read documentation, watch videos, download PDF guides, and ask Canvas experts via the Canvas Community.